Frequently Asked Questions
Everything you need to know about your next tech upgrade.
What is the standard shipping time for electronics?
We offer expedited shipping on all orders. Standard delivery typically takes 3-5 business days, while express options can arrive within 24-48 hours depending on your location.
Do your products come with a manufacturer warranty?
Yes, all electronics sold on Cosmo come with a minimum 12-month manufacturer warranty. Some premium items may include extended coverage options at checkout.
What is your return policy for opened devices?
We accept returns within 30 days. To receive a full refund, the device must be in its original packaging with all accessories included. A restocking fee may apply if the security seal is broken.
Are the gadgets on Cosmo authentic and brand new?
Absolutely. We partner directly with authorized distributors to ensure every product is 100% authentic, brand new, and factory-sealed.
Which payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and Google Pay. We also offer flexible financing options through Klarna and Affirm for high-value purchases.
How can I track my order once it has shipped?
Once your order leaves our warehouse, you will receive an email with a tracking number and a link to our real-time tracking portal.